Refund & Return Policy
At Adonis, we are committed to delivering high-quality luxury jewelry to our customers. If you are not completely satisfied with your purchase, we offer a 7-day return policy under specific conditions. Please read the details below carefully.
1. Eligibility for Returns & Refunds
We accept returns only if:
- The item is defective, damaged, or incorrect upon arrival.
- The return request is submitted within 7 days of receiving the order.
- The item is unused, in its original packaging, and in the same condition as received.
Non-Returnable Items:
- Items that have been worn, altered, or damaged by the customer.
- Personalized or custom-made jewelry.
- Final sale or clearance items.
2. Return Process
- Contact Us – Email us at [Your Support Email] within 7 days of receiving your order. Include your order number, clear photos of the product, and a description of the issue.
- Approval & Instructions – If your return is approved, we will provide you with the return address and further instructions.
- Shipping the Item Back – Customers are responsible for return shipping costs unless the item was incorrect or defective. We recommend using a trackable shipping method to ensure the item is received.
3. Refund Process
- Once we receive and inspect the returned item, we will process your refund within 5-10 business days.
- Refunds will be issued to the original payment method.
- Shipping fees are non-refundable.
4. Order Cancellations
- Orders can be canceled within 12 hours of purchase. Once the order is processed, we cannot guarantee cancellation.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours with photos of the issue. We will either send a replacement or issue a refund.
6. Late or Missing Refunds
If you haven't received a refund yet:
- Check your bank account again.
- Contact your credit card company (processing times may vary).
- If you've done this and still haven’t received a refund, please email us at contact.adonis@yahoo.com